This Tool Kit offers a comprehensive customer service programme for administrative staff at junior (1.1 – 1.5) and intermediate levels (2.1 – 2.5). The modules are matched to NVQ Levels 2 and 3 for those working towards a customer service qualification.
Nineteen customer and colleague care modules for staff at junior and first entry level and eighteen for intermediate, supervisory and team leader level. Together they offer a comprehensive pick and mix training or self-development approach to the delivery of quality service in a head office, call centre or administrative function.